Emergencies 24/7
Effective October 9, 2026
Service terms.
How we respond, refunds, block time and warranty service — in plain English.
These terms cover computer repair, IT support, installation and related services from CKMSP, a brand of Ness City Computer Service LLC (“we”). Written quotes or service agreements can add to these terms; where they differ, the written agreement applies.
Hours and availability
Our office is open Monday–Friday, 9am–6pm. We’re available 24/7 for urgent issues. After-hours, weekend and holiday rates apply outside office hours. Current rates are available on request and are included in every quote.
How quickly we respond
These are response and scheduling times. How long a repair takes depends on the problem, parts availability and diagnosis — we’ll tell you what to expect once we’ve looked at it.
Estimates
Estimates are free. We’ll tell you the expected cost before starting billable work. If the work grows beyond the estimate, we’ll check with you before continuing.
Parts and products
- Report a faulty part within 2 business days of purchase, and return it with its original packaging.
- Once we confirm the fault, we refund it in cash — or to the original card for card payments — within 5 business days.
- After 2 business days, the manufacturer’s warranty applies.
Labor
Labor is non-refundable once performed.
Prepaid block time
- Prepaid block time (for tech services or web design and development) is non-refundable.
- You can use remaining block time at any point until your services are cancelled.
- Any time left unused at cancellation is forfeited.
Business PCs and servers with a 3-year warranty
Warranty service for PCs and servers sold with our 3-year warranty is performed at CKMSP locations by our technicians.
Your data
We take care to protect your data during any repair. Some failing drives can’t be recovered, and repairs can occasionally affect stored files, so please keep a current backup — we can set one up for you.
Unclaimed equipment
We’ll contact you when your equipment is ready. Equipment not picked up within 90 days of that notice may be recycled or disposed of, after a final written notice.
Payment
Payment is due on completion unless a written agreement says otherwise. Existing clients can pay invoices through our customer payment portal.
Contact
620-960-8711 · info@ckmsp.com. See also our Privacy Policy.
Central Kansas Managed Services Provider: managed IT, cybersecurity, backup, networking, business phones and hardware for Hutchinson and central & western Kansas.
620-960-8711 · info@ckmsp.com
Mon–Fri 9:00 am – 6:00 pm · 24/7 emergencies