Hutchinson · Ness City · Central & Western KansasCall  620-960-8711|Mon–Fri 9–6|Emergencies 24/7

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Client support

Need help? We answer.

Call, email or send a request. A real technician from our local team picks it up — most problems are fixed remotely while you are still on the phone.

Fastest ways to reach us

Pick whatever is easiest.

Calling is quickest. Every option reaches the same local team.

Call 620-960-8711

Fastest for anything urgent. Mon–Fri 9 am – 6 pm, emergencies 24/7 for clients.

Email info@ckmsp.com

Good for questions, quotes and anything that is not urgent. Answered within one business day.

Remote support session

Call us first. We will walk you through a one-time secure connection so a technician can see your screen.

Book a visit

Request an on-site visit, a drop-off or an assessment at a time that suits you.

Pay an invoice

How to pay your CKMSP invoice, or ask us to resend one.

SecureVault backup

Questions about your backups or need a file restored? Start here.

Response times

What to expect after you reach out

Phone calls returnedDuring office hours
≤ 2 hrs
System-down emergencyBusiness can't operate
Same day
Non-emergency, remoteOver a secure connection
≤ 2 days
Non-emergency, on-siteInstalls, hardware, walkthroughs
≤ 3 days
Web form answered
1 bus. day
After-hours, weekend and holiday work is available at after-hours rates.

Send a support request

Describe the problem and we will get back to you within one business day. If you cannot work right now, call instead.

Common questions

Straight answers.

Not ahead of time. Call us and we will walk you through a one-time secure connection. You can see everything we do, and the session ends when we hang up.

Call 620-960-8711. Emergencies for clients are handled 24/7; after-hours, weekend and holiday work is billed at after-hours rates.

Yes. We travel across central and western Kansas, from Hutchinson to Ness City and the towns in between.

Yes. We regularly take over networks, computers and phone systems set up by someone else.

Rated 5.0 on Google

Real reviews from real neighbors.

★★★★★
“Anytime, any issue, morning, noon or night, Chris is always more than willing to get us up & going… It is very convenient when trouble arises that most of the time he can remote in & solve the problem.”
Royce & Christy W. · Google review
★★★★★
“…reliable and knowledgeable. Chris answers my questions when I am looking for new equipment. He quickly resolves my issues whether it is computer, printer or network. I highly recommend Chris, whether personal or business.”
Charlotte R. · Google review
★★★★★
“…very professional and timely. Chris is always prompt on addressing any issues… very knowledgeable and trustworthy.”
Linda K. · Google review

Still stuck?

Call us. We would rather hear about it early.